Responsible Gambling

We are committed to safer gambling and to helping you keep play controlled and enjoyable. Our aim is to provide clear tools and practical support so you can manage time and spend, recognise when play is becoming a problem, and access help quickly. We encourage responsible use of your account and offer a range of controls to suit different needs.

Player protection principles

We prioritise player safety and clear information. We expect customers to play within their means and to use the available controls. We apply verification and monitoring to help detect risky behaviour and intervene where appropriate. Our staff are trained to respond to signs of harm and to offer referrals to specialist support.

Activity-control tools

You can use several built-in tools to manage activity and spending on your account. These include deposit limits, loss controls, session time limits, reality-check reminders and temporary time-outs. Tools are available via your account settings and our support team can guide you if needed.

Deposit and loss limits

Set daily, weekly or monthly deposit limits to control how much you add to your account. Loss limits let you cap total losses over a chosen period. Limits can be lowered at any time; increases may be subject to a short waiting period for security and safety reasons. Limits apply across the account to help prevent unintended overspend.

Time limits and account breaks

Use session reminders or set maximum session lengths to avoid prolonged play. A time-out is a short break from your account that temporarily suspends access while preserving the account. These breaks are useful when you want to step away without full self-exclusion.

Self-exclusion and account closure

If you need an extended break we offer self-exclusion options that block access for a defined period or permanently close the account. Requests are handled promptly and relevant restrictions are applied to prevent access. Contact our support team to start the process.

Signs of problematic behaviour

• Difficulty sticking to chosen limits or timeframes
• Chasing losses or trying to win back money quickly
• Neglecting work, family or other responsibilities
• Using gambling to cope with stress or mood
• Frequent large or impulsive deposits

Tips for maintaining control

• Set deposit and loss limits before you play
• Use session reminders and take regular breaks
• Manage your bankroll - only gamble with what you can afford
• Keep track of play time and spending in your account history
• Talk to someone you trust if you notice worrying behaviour

Professional help and support organisations

If you or someone you know needs specialist support, contact organisations such as GamCare, Gamblers Anonymous or Gambling Therapy. For medical advice and immediate concerns, NHS services are available. Our support team can also provide information and signpost to these services.