Privacy and Data Policy

At MrPacho Casino, we take your privacy seriously. This Privacy Policy explains what information we collect when you use our website and services, how we use it, and the steps we take to protect it. It also explains the choices and rights you may have over your personal information.

Information we collect

Personal data

When you create or use an account, we may collect information such as your name, date of birth, contact details and address. We may also ask for documents needed to confirm your identity or review your account. If you contact us, we keep a record of your enquiry and our response.

Technical data

We collect information about how you access and use our website, including your IP address, device and browser details, pages visited and account activity. This helps us maintain the service, identify technical problems and protect accounts from unauthorised access.

Transactional data

We keep records of deposits, withdrawals and other account transactions. These records may include the payment method used, transaction amounts, dates and status. Payment providers may collect or process additional information when handling a transaction.

How we use your information

We use personal information to manage accounts, provide requested services, process transactions and respond to support enquiries. We may also use it to verify identity, review account activity, prevent misuse and meet applicable obligations. Where we use information to improve our website, we aim to work with data that does not directly identify you when practical.

How we protect and store data

We use organisational and technical measures intended to protect information against unauthorised access, loss and misuse. Access to personal data is limited to people and providers who need it for their work. No online service can guarantee complete security, so we also encourage you to keep your login details private and contact us if you notice unusual account activity.

We keep information for as long as it is needed for the purposes described in this policy, including account administration, record-keeping and applicable legal obligations. Retention periods can differ by type of information.

Cookies and tracking technologies

Our website may use cookies and similar technologies to keep you signed in, remember preferences, understand site activity and support security features. You can manage cookies through your browser settings. Restricting some cookies may affect how parts of the website work.

Your privacy rights

You may be able to request access to the personal data we hold about you, ask us to correct inaccurate details or request deletion of information. You may also have other rights concerning how your data is used. Some requests may be limited where we need to keep records or meet other applicable obligations. To make a request, contact us through the support options available on the website.

Sharing information with third parties

We may share information with payment processors, identity-checking services, hosting providers and other service providers where needed to operate and protect the service. We may also disclose information where required by law or to address suspected misuse. We do not share more information than is reasonably needed for these purposes.

Changes to this policy

We may update this Privacy Policy when our services or data practices change. The current version will be available on this page. Please check it from time to time to stay informed about how we handle your information.