Customer Support Center
Support is ready to help with account queries, withdrawals, payment methods, verification, technical issues and general feedback. Whether you have questions about slots, online casino tables, live casino, free spins or bonus balance, our team can guide you. We can also assist with recent wins, active promotions, featured games, live betting enquiries and VIP account matters. Contact us via email, phone or live chat for quick, practical help.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat 24/7, email replies usually within a few hours and account help) |
| General enquiries | [email protected] (queries handled Mon-Fri, response 24-48 hours and general feedback) |
| Affiliate enquiries | [email protected] (partner team, reply within 48 hours for promotions and tracking) |
| Phone | +44 20 7946 1832 (Mon-Fri, 09:00-18:00) |
| Working hours | Live chat 24/7; Phone Mon-Fri, 09:00-18:00 |
Contact Us by Email
Email is the preferred method for detailed requests, account-related issues, or when you need to send documents. Please contact [email protected] with a clear subject line and include your account ID and up-to-date contact details to avoid delays. We prioritise email inquiries and will respond with instructions or next steps as soon as possible.
Send Us a Message
Response Time
Support response times vary by channel and issue. Most enquiries receive a reply within one business day, and live chat typically provides instant assistance for routine questions. Complex cases that require account checks or document reviews may take longer to resolve depending on their nature. We aim to keep you informed at every step and update you as progress is made.
Feedback
Got feedback, suggestions or ideas to improve the site? Please send them to [email protected] or use the feedback form - every message is read and reviewed carefully. We use player input to fix issues, improve features, refine promotions and make the site easier to use. Thanks for helping us make the casino better for everyone.